Queue management systems for healthcare

Work more efficiently

Reduce waiting times

More overview and calm

Integration with Track & Trace and Pharmacy Information Systems

Seamless compatibility with digital signage

Valuable insights through statistics

Boost efficiency with
smart queue management

Align resources with demand

A queue management system helps to manage the queue in the pharmacy efficiently. Smart queue management provides a clearer overview, improves throughput and reduces waiting times.

Patients use the queue number kiosk to select the reason for their visit. This allows you to segment the queue. For example, you can create an express counter by giving preference to priority tickets. Thanks to this professional queue management, you can deploy staff more effectively and work more efficiently, even during busy periods.

How does queue management work via the queue number system?

A comprehensive solution for efficient patient flow

Queue management involves organising and managing patient flows. A digital queue number system allows you to allocate patients across different departments, queues and staff members. This improves patient flow and enables you to respond more quickly to peak periods.

The queue number system works as follows:

Set priorities
During set-up of the system, you determine which service or services are given priority.
Select a service or enter a collection code
The patient selects the department they are visiting on the queue number terminal or enters a collection code.
Call up tickets selectively
When calling up tickets, the staff member can distinguish between priority and non-priority tickets
Immediate visibility at the counter
When linked to a Track & Trace system or Pharmacy Information System, the member of staff can immediately see who is coming to the counter and where the medication is located.

Integration with T&T

Deliver a personalised experience

By integrating our queue management system with a Track & Trace system or Pharmacy Information System, we optimise the efficiency and personalisation of your service. When entering a pick-up code on the queue number kiosk, the patient's presence is immediately visible in the Pharmacy Information System or T&T system. The patient dashboard automatically opens when the patient is called so you have the necessary information at hand immediately. This speeds up the pick-up process, improves customer focus and reduces the risk of errors.

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Our partners

Together with our partners, we have developed integrations between our queue management system
and the most widely used Pharmacy Information Systems and Track & Trace systems.

Combining with digital signage

Optimal patient information

Combine the queue management system with a digital signage screen for optimal patient information. Using digital signage screens in pharmacies is an effective way to meet the Dutch Healthcare Authority’s (NZa) enhanced information requirements for sharing medication pricing and reimbursement details.

In many cases, queue numbers can simply be displayed via your existing screens. For a seamless integration we recommend our digital signage system, Wachtkamerschermen®. This provides a comprehensive solution that includes the queue management system, digital signage, installation, set-up and support.

Experiences with the queue management system

Find out how pharmacies are using professional queue management to reduce waiting times, deploy staff more effectively and provide patients with a more personalised service.