FAQ

Frequently asked questions about queue management systems

Questions & answers about queue management systems and kiosks

What makes the queue management system suitable for healthcare?

The queue management system has been developed specifically for and with the healthcare sector. Feedback from users ensures that it aligns seamlessly with a wide range of workflows. The queue management kiosk is designed from the patient’s perspective, making it accessible to all patients.

What is the difference between an analogue and a digital queue management system?

An analogue queue management system does not provide insight into waiting times or peak pressure. A digital queue management system does, enabling more efficient operations and better response to busy periods.

Is a number ticket system the same as a queue management system?

Yes, a number ticket system is a digital queue management system that assigns queue numbers and calls patients in an organised manner. It guides the queue and directs patients to the appropriate counter or room, resulting in greater calm, shorter waiting times and more efficient workflows in pharmacies and healthcare organisations.

Is the queue management kiosk suitable for people with low literacy levels or non-native speakers?

Yes. By adding icons or pictograms to service selections, the system supports people who have difficulty reading or writing. Translations can also be added, allowing non-native speakers to view information in their own language.

Is the queue management kiosk accessible to everyone?

Yes, the queue management kiosk is accessible to everyone. Clear icons and translations can be added and text size on the screen can be enlarged. The kiosk is also designed for easy use from a wheelchair or mobility scooter.

Can different services be distinguished at the queue management kiosk?

Yes, you can differentiate within the queue by allowing patients to choose from multiple services. These services can be easily configured via the system’s user-friendly management environment.

How does the integration between the queue management system and an pharmacy or Track & Trace system work?

When the queue management system is integrated with an pharmacy system or Track & Trace system, the patient receives a (collection) code in advance. The patient enters this code at the queue management kiosk. When the patient is called via the queue management system, the relevant patient screen or patient dashboard opens automatically in the pharmacy or T&T system. This enables faster and more patient-focused service.

Is your question not listed here?

You may find the answer in the frequently asked questions on the Benefits and Queue Management Kiosks pages, or feel free to contact us using the contact form.