FAQ

The queue management system has been developed specifically for and with the healthcare sector. Feedback from users ensures that it aligns seamlessly with a wide range of workflows. The queue management kiosk is designed from the patient’s perspective, making it accessible to all patients.

An analogue queue management system does not provide insight into waiting times or peak pressure. A digital queue management system does, enabling more efficient operations and better response to busy periods.

Yes, a number ticket system is a digital queue management system that assigns queue numbers and calls patients in an organised manner. It guides the queue and directs patients to the appropriate counter or room, resulting in greater calm, shorter waiting times and more efficient workflows in pharmacies and healthcare organisations.

Yes. By adding icons or pictograms to service selections, the system supports people who have difficulty reading or writing. Translations can also be added, allowing non-native speakers to view information in their own language.

Yes, the queue management kiosk is accessible to everyone. Clear icons and translations can be added and text size on the screen can be enlarged. The kiosk is also designed for easy use from a wheelchair or mobility scooter.

Yes, you can differentiate within the queue by allowing patients to choose from multiple services. These services can be easily configured via the system’s user-friendly management environment.

When the queue management system is integrated with an pharmacy system or Track & Trace system, the patient receives a (collection) code in advance. The patient enters this code at the queue management kiosk. When the patient is called via the queue management system, the relevant patient screen or patient dashboard opens automatically in the pharmacy or T&T system. This enables faster and more patient-focused service.

Do you have a specific question about queue management, the queue management system or our kiosks? You may find the answer in the frequently asked questions on the Benefits and Queue Management Kiosks pages, or feel free to contact us using the contact form.

A queue management system creates clarity and calm in the pharmacy by guiding patients to the correct counter and distributing workload more evenly. Real-time insights allow you to scale capacity in a timely manner to improve patient flow. When integrated with a Track & Trace or Pharmacy system, service becomes even faster and more patient-focused.

Waiting times are reduced because the queue is managed efficiently. Patients also experience greater privacy and receive more personalised service when the queue management system is integrated with a Track & Trace system or an Pharmacy system.

A queue management system reduces workload by structuring the queue and automatically directing patients to the correct counter or room. This enables more efficient workflows and creates a calmer working environment. Staff and resources can also be allocated more effectively, ensuring preparedness for peak moments.

The system provides real-time insight into the number of waiting patients, selected services and average waiting times. This allows you to respond immediately by opening additional counters when required. Historical data also reveals recurring peak periods, enabling better staff planning.

Yes. The queue management system can be integrated with the most commonly used Pharmacy Information Systems (AIS) and Track & Trace systems. Please see our partners for more information.

Yes, the queue management system can also be used without integration with an pharmacy system or Track & Trace system. The queue management kiosk operates independently and manages the queue based on service selections made at the kiosk. Integration can always be added at a later stage to further increase efficiency.

By combining a queue management system with digital signage, you benefit from a 'captive audience': patients look at the screen to see when they will be called. While their attention is already focused on the screen, you can simultaneously display relevant healthcare information and guidance. This improves the waiting experience and results in better-informed patients.

Is your question not listed here? Please visit our extensive FAQ page or contact us directly.

Yes, a ticket dispenser is a digital queue management kiosk that allows patients to take a queue number or enter a collection code, ensuring an organised queue. This enables more efficient workflows in healthcare and reduces patient waiting times.

The patient selects a service on the touchscreen of the queue management kiosk. A message then appears on the screen and, if required, a queue number is printed on a ticket. Services and messages can be configured via the online management environment of the queue management system.

The cost depends on the type of kiosk you choose. In addition to the hardware, a software subscription for the queue management system is required. Contact us for a tailored quotation.

Yes, it is also possible to rent a queue management kiosk. Contact us for further details about renting.

The queue management kiosk requires a power supply and an internet connection (wired or via Wi-Fi).

In some cases, it is possible to reuse an existing kiosk. Our sales team would be happy to visit you to assess this.

The queue management kiosk is made of robust materials and is equipped with a weighted base plate to ensure stability. If required, it can also be securely fixed to the floor.

Is your question not listed here? Please visit our extensive FAQ page or contact us directly.