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Nederlands Benefits for the pharmacist
More overview and calm in the pharmacyA queue management system increases efficiency by enabling differentiation in the queue as well as assigning specific services to certain desks or employee profiles. It is also possible to prioritise certain services, allowing you to provide faster service via a fast-track counter. Thanks to our advanced monitor application, you are continuously informed about the current busy times in the pharmacy. The application signals the ideal moment to open an extra counter, allowing you to intervene proactively and optimise flow. Moreover, you can configure which notifications you receive, so that you are always in control.
When integrating the queue number system with a Track & Trace system or a Pharmacy Information System (AIS), the service can become even more personal and patient-oriented. This not only increases the quality of care, but also the satisfaction of both patients and staff. A growing number of pharmacies are implementing this approach because of its positive impact.
Benefits for the patient
More personal, convenience and privacyEfficient workflows enabled by the queue management system enhance convenience for patients, reducing waiting times. Integration with T&T or AIS allows patients to leave the pharmacy even faster, as they are typically called to the counter only after their medication is ready.
AIS integration also improves patient privacy, as their dashboard is opened directly upon arrival at the counter, eliminating the need to verbally confirm their date of birth.
Combining with digital signage
Optimal waiting experience and patientinformationPair the queue management system with a digital signage screen to display ticket numbers while simultaneously informing patients and improving their waiting experience. Using digital signage screens in pharmacies is an effective way to meet the Dutch Healthcare Authority’s (NZa) enhanced information requirements for sharing medication pricing and reimbursement details.
In many cases, your existing screens can display queue numbers. However, for seamless integration, we recommend Wachtkamerschermen®’s narrowcasting solution. Choose a comprehensive package that includes the queue management system, digital signage, installation, setup and support.
More information
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FAQ
A queue management system creates clarity and calm in the pharmacy by guiding patients to the correct counter and distributing workload more evenly. Real-time insights allow you to scale capacity in a timely manner to improve patient flow. When integrated with a Track & Trace or Pharmacy system, service becomes even faster and more patient-focused.
Waiting times are reduced because the queue is managed efficiently. Patients also experience greater privacy and receive more personalised service when the queue management system is integrated with a Track & Trace system or an Pharmacy system.
A queue management system reduces workload by structuring the queue and automatically directing patients to the correct counter or room. This enables more efficient workflows and creates a calmer working environment. Staff and resources can also be allocated more effectively, ensuring preparedness for peak moments.
The system provides real-time insight into the number of waiting patients, selected services and average waiting times. This allows you to respond immediately by opening additional counters when required. Historical data also reveals recurring peak periods, enabling better staff planning.
Yes. The queue management system can be integrated with the most commonly used Pharmacy Information Systems (AIS) and Track & Trace systems. Please see our partners for more information.
Yes, the queue management system can also be used without integration with an pharmacy system or Track & Trace system. The queue management kiosk operates independently and manages the queue based on service selections made at the kiosk. Integration can always be added at a later stage to further increase efficiency.
By combining a queue management system with digital signage, you benefit from a 'captive audience': patients look at the screen to see when they will be called. While their attention is already focused on the screen, you can simultaneously display relevant healthcare information and guidance. This improves the waiting experience and results in better-informed patients.
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