Benefits of a queue management system

A queue management system increases efficiency by enabling differentiation in the queue as well as assigning specific services to certain desks or employee profiles. It is also possible to prioritise certain services, allowing you to provide faster service via a fast-track counter. Thanks to our advanced monitor application, you are continuously informed about the current busy times in the pharmacy. The application signals the ideal moment to open an extra counter, allowing you to intervene proactively and optimise flow. Moreover, you can configure which notifications you receive, so that you are always in control.

When integrating the queue number system with a Track & Trace system or a Pharmacy Information System (AIS), the service can become even more personal and patient-oriented. This not only increases the quality of care, but also the satisfaction of both patients and staff. A growing number of pharmacies are implementing this approach because of its positive impact.

Pair the queue management system with a digital signage screen to display ticket numbers while simultaneously informing patients and improving their waiting experience. Using digital signage screens in pharmacies is an effective way to meet the Dutch Healthcare Authority’s (NZa) enhanced information requirements for sharing medication pricing and reimbursement details.

In many cases, your existing screens can display queue numbers. However, for seamless integration, we recommend Wachtkamerschermen®’s narrowcasting solution. Choose a comprehensive package that includes the queue management system, digital signage, installation, setup and support.